Terms and Conditions

Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.

1. Delivery Policy

1.1 Payment Method: All purchases on the LUTIMUS website require 100% payment in advance through the provided payment options. After the buyer successfully completes the payment process, LUTIMUS will arrange for shipment.

1.2 Delivery Time: Orders will be processed and dispatched within 15 working days from the date of receiving full payment. Delays in delivery may occur due to factors beyond our control, such as customs clearance procedures or unexpected logistical challenges.

1.3 Delivery Address: The buyer is responsible for providing accurate and complete delivery information, including the specified Hong Kong or Macau address, during the order placement process.

1.4 Shipping Fee: Shipping fees will be calculated based on factors such as distance and weight. The full shipping cost will be borne by the buyer and will be added to the order total during the checkout process.

2. Return Policy

2.1 Product Eligibility: Due to the exclusive and customized nature of our luxury fashion products, all sales are considered final after 24 hours of delivery, as confirmed by the logistics tracking information. Returns and exchanges are not accepted for any reason beyond this time frame.

2.2 Quality Assurance: LUTIMUS is committed to delivering high-quality products. In the event that a product arrives damaged or defective, please contact our customer service team within 24 hours of delivery for assistance.

3. Privacy Policy

3.1 Personal Information: LUTIMUS respects your privacy and handles your personal information in accordance with our Privacy Policy. By using the Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

5. Governing Law

5.1 These Terms and Conditions shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

By using the LUTIMUS Luxury Fashion Retail E-Commerce website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the Website.